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Privacy Policy

Last updated: October 2026

Welcome to PropScout Realtors Private Limited (“PropScout”, “we”, “us” or “our”). PropScout is a Real Estate advisory, marketing and Channel Partnership company connecting homebuyers, investors, NRIs, developers and property owners.

This Privacy Policy applies to information collected through www.propscout.co.in, our digital platforms, forms, advertisements, social-media campaigns, WhatsApp communications and other services offered by PropScout (collectively, the “Services”).

By accessing or using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Our Commitment to Privacy

At PropScout, we respect your privacy and are committed to handling personal information responsibly and transparently.

We may use information collected from you to:

  • Understand your property requirements and preferences.
  • Recommend relevant properties, projects and locations.
  • Coordinate project presentations, virtual tours and site visits.
  • Connect you with developers, property owners and relevant service providers.
  • Provide Real Estate consultation and transaction-related assistance.
  • Communicate project information, pricing, availability, offers and updates.
  • Improve our website, Services and customer experience.
  • Provide NRI property consultation and remote assistance where requested.

2. Information We Collect

Personal Information

When you submit an enquiry, contact us, register with us or use our Services, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • City or location
  • Property preferences
  • Budget
  • Property type
  • Buying or investment requirements
  • Preferred locations
  • Communication preferences
  • Any other information voluntarily provided by you

Where relevant to a transaction or service requested by you, additional information may be collected with your knowledge and consent.

Property and Uploaded Information

Where users, developers, sellers or partners provide property-related information, we may collect and store:

  • Property details
  • Property photographs and videos
  • Brochures and floor plans
  • Location details
  • Pricing information
  • Project or seller information
  • Enquiry details
  • Documents voluntarily supplied for transaction-related purposes

3. Technical and Usage Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Search activity
  • Date and time of access
  • Approximate location
  • Cookies and similar technologies

This information may be used for website administration, security, analytics and improving the user experience.

4. Cookies

PropScout may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your online experience.

Cookies may help us understand:

  • Which pages users visit
  • How visitors reach our website
  • How visitors interact with property listings
  • Which information is most useful to users

You may disable or delete cookies through your browser settings. However, some website functions may not operate correctly if cookies are disabled.

5. How We Use Your Information

Information collected by PropScout may be used to:

  • Respond to property enquiries.
  • Provide personalised property consultation.
  • Recommend suitable projects or properties.
  • Arrange site visits or virtual property tours.
  • Provide location, pricing and project information.
  • Facilitate communication with developers or property owners.
  • Assist with booking and transaction coordination.
  • Support customers through the property-buying journey.
  • Provide information relating to home loans, legal services or other associated services when requested.
  • Send relevant property updates, project launches and offers.
  • Improve our website and customer-support processes.
  • Prevent misuse, fraud or security incidents.
  • Comply with applicable legal or regulatory obligations.

We may also use aggregated or anonymised information for analytics and business improvement.

6. Location Information

Where you voluntarily permit location access, we may use approximate or precise location information to provide relevant property and locality recommendations.

Location access may be disabled through your browser or device settings.

7. Analytics

PropScout may use analytics technologies and third-party analytics providers to understand website usage.

Information such as device details, browser information, IP address, pages visited and interactions may be analysed to improve:

  • Website performance
  • Property discovery
  • Customer experience
  • Marketing effectiveness
  • Technical functionality

8. Sharing of Information

PropScout does not sell personal information to third parties.

Where necessary to provide a service requested by you, information may be shared with relevant parties such as:

  • Property developers
  • Builders
  • Property owners or authorised sellers
  • Channel partners
  • Banks or financial institutions
  • Home-loan service providers
  • Legal or documentation professionals
  • Technology and communication service providers
  • Other service providers supporting a property transaction

Only information reasonably necessary for providing the relevant service should be shared.

9. Developer and Project Enquiries

When you enquire about a particular Real Estate project, you acknowledge that PropScout may share relevant contact and requirement information with the concerned developer or authorised representative so that your enquiry can be processed.

The developer may separately process information according to its own privacy practices.

10. Home Loan and Related Services

If you request assistance with a home loan or financial service, you authorise PropScout to share information reasonably required with relevant banking or financial partners.

Such organisations may have their own privacy policies and regulatory obligations.

11. Legal Disclosure

PropScout may disclose information where reasonably necessary to:

  • Comply with applicable law or regulation.
  • Respond to lawful requests from government or law-enforcement authorities.
  • Protect PropScout's legal rights or property.
  • Prevent fraud or misuse.
  • Address security or technical issues.
  • Protect customers, employees, partners or members of the public.

12. Third-Party Websites

Our website may contain links to developer websites, banks, social-media platforms, YouTube, Google Maps, property-related services and other third-party websites.

PropScout is not responsible for the privacy practices, security or content of external websites.

Users are encouraged to review the privacy policies of those websites separately.

13. Communication Consent

When you submit an enquiry, provide your contact information or communicate with PropScout, you consent to being contacted regarding your property requirement through channels including:

  • Telephone calls
  • Email
  • SMS
  • WhatsApp
  • Other electronic communication channels

Communications may include property recommendations, project updates, pricing, availability, site-visit coordination and other information related to your enquiry or Real Estate requirements.

You may request that promotional communications be discontinued at any time.

14. Data Security

PropScout takes reasonable organisational and technical measures to protect personal information from unauthorised access, misuse, disclosure, alteration, loss or destruction.

However, no Internet-based system can guarantee absolute security.

15. Data Retention

Personal information may be retained for as long as reasonably necessary to:

  • Provide the requested Services.
  • Maintain customer and transaction records.
  • Meet legal or regulatory requirements.
  • Resolve disputes.
  • Maintain legitimate business records.

Information that is no longer required may be deleted, anonymised or securely archived as appropriate.

16. Your Choices

Subject to applicable law, you may contact PropScout to request:

  • Correction of inaccurate personal information.
  • Updating of contact information.
  • Withdrawal from promotional communications.
  • Clarification regarding how your information is being used.

Requests may be sent to the contact details provided on our website.

17. Children’s Privacy

PropScout's property-related Services are intended primarily for adults capable of entering into property transactions.

We do not knowingly seek to collect personal information from children for property transactions.

18. Electronic Communication

When you communicate with PropScout electronically, including through our website, email, WhatsApp or enquiry forms, such communications may be retained to enable us to respond to your enquiry and maintain relevant service records.

Electronic notices and communications may be used where permitted by applicable law.

19. Real Estate Disclaimer

PropScout Realtors Private Limited acts as a Real Estate Channel Partner, marketing and property advisory company.

PropScout may assist customers with property discovery, project comparison, site visits, developer interaction, negotiations, documentation coordination and other related services.

The final property transaction, sale agreement, construction obligations, project delivery and other contractual commitments are between the buyer and the concerned developer / seller, unless expressly stated otherwise in writing.

Property information displayed on our website—including pricing, availability, specifications, amenities, floor plans, images, possession timelines, offers and location information—may be obtained from developers, sellers or other relevant sources and may change without prior notice.

Customers should independently verify all important information, including:

  • RERA registration
  • Legal approvals
  • Title documentation
  • Developer credentials
  • Project specifications
  • Current pricing
  • Availability
  • Payment terms
  • Possession timelines

PropScout endeavours to provide accurate and useful information but does not warrant that every item of third-party information will always remain complete, current or error-free.

20. Changes to This Privacy Policy

PropScout may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, or legal and regulatory requirements.

The updated Privacy Policy will be published on this page with the revised effective date.

We encourage users to review this page periodically.

21. Governing Law

This Privacy Policy shall be governed by applicable laws of India.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts as applicable to PropScout Realtors Private Limited.

22. Contact Us

PropScout Realtors Private Limited

Website: www.propscout.co.in

Email: Info@propscout.co.in

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